Frequently Asked Questions

Most ready-made pieces are packed and shipped within 2-3 business days. Custom orders usually take 5-8 days depending on the design, since every stitch is made just for you after you order.

Absolutely, custom orders are one of our specialties! Tell us the colors, size or character you have in mind and we'll bring it to life, just message us on WhatsApp to get started.

Yes! Every order comes in soft gift-ready packaging, and you can add a handwritten personalized note at checkout, completely free for that extra special touch.

We accept UPI, all major debit/credit cards, and net banking, along with cash on delivery in select areas. All online payments are handled through a secure checkout.

Hand wash gently in cold water with a mild detergent, reshape while damp, and lay flat to dry away from direct sunlight. Avoid wringing or machine washing to keep the stitches looking fresh.

Yes, we ship pan-India through trusted courier partners. Delivery usually takes 4-7 business days depending on your location, and you'll get a tracking link as soon as your order is dispatched.

Since every piece is handmade, we don't accept returns for change of mind. But if your item arrives damaged or different from what you ordered, reach out within 48 hours and we'll sort out a replacement or refund.

Absolutely. Once your order ships, we'll send the tracking number straight to your WhatsApp or email so you can follow it right up to your doorstep.

Every product page lists approximate dimensions, but for custom pieces just message us your requirement on WhatsApp and we'll guide you to the right size before you place the order.

Yes, Cash on Delivery is available in select pin codes across India. You'll see the COD option at checkout automatically if it's available for your area.