Cancellation & Replacement Policy

Last Updated: July 2026

At HarNavCrafts, every product is handmade with care and attention to detail. Due to the handcrafted nature of our products, we maintain the following cancellation and replacement policy to ensure fairness for both our customers and our business.

Order Cancellation

Orders may be cancelled within 8 hours of placing the order. Once the cancellation request is approved, any eligible refund will be processed to the original payment method.

Orders that have already been processed or dispatched cannot be cancelled.

Replacement Policy

We do not accept returns for change of mind, incorrect product selection, or personal preferences. However, we offer a replacement under the following circumstances:

• You received a damaged product.
• You received a defective product.
• You received the wrong product.

Reporting an Issue

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Requests made after this period may not be eligible for a replacement.

To help us process your request quickly, please provide:

• Your Order Number.
• Clear photographs of the product.
• Photographs of the packaging (if applicable).
• A brief description of the issue.

Replacement Process

Once we receive and review your request, we will verify the issue. If your request is approved, a replacement product will be dispatched at no additional cost to you.

In cases where a replacement is not possible due to product availability, we may offer an alternative solution, including a refund at our discretion.

Non-Eligible Cases

Replacement requests will not be accepted under the following circumstances:

• Requests made after the specified reporting period.
• Damage caused by misuse, improper handling, or normal wear and tear.
• Minor variations in size, color, or appearance that naturally occur in handmade products.
• Incorrect shipping information provided by the customer.

Refunds

Approved refunds, where applicable, will be processed to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Need Assistance?

If you have any questions regarding cancellations, replacements, or refunds, we're happy to help.

Email: harnavcrafts@gmail.com
WhatsApp: +91 90418 53775